Frequently Asked Questions

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Your Order

If you’ve already placed an order, please log in to your account and, under the Order History section, you can see your order status and details. You can also see your order’s progress in your order confirmation email. We’ll also send you an email with tracking information when your order is shipped.

If you have any other questions, please contact us at

We sincerely apologize for the inconvenience. Please contact us at and our support team will get back to you within 24 hours.

Please contact us at and our support team will respond to you within 24 hours.

We truly care for our customer experience and apologize for your disappointment. If you are unsatisfied with your order, please contact us at and we will be happy to accommodate you in any way possible.

Pantainer | Troubleshooting

We are so sorry! Please send an email to with your order number (if you have one) and your address, so we can send you a replacement.

First of all, sorry for your inconvenience. In order to solve this issue,

1) Would you mind if you check how many lids/pans are included again?

Pantainers are stacked up tightly in a safe box to reduce the package size. During the manufacturing process, we conduct inspections twice to avoid providing an incorrect number of units.

2) If you still can't find the missing parts, kindly let us know. We will send you a replacement as early as possible.

Should you have any questions, please contact us at

Pantainer | Usage

Yes, It is recyclable. all its parts, namely the pan (in metal), lid (in PET), and sleeve (in paper) can be recycled. Once your Pantainer has completed its life cycle, you can safely discard it.

Yes, they are. Unlike those flimsy, easily deformed foil pans, our multi-use Pantainer is thicker and sturdy enough to reuse multiple times. Cook and bake your favorite foods with confidence for longer.

*Place only one pan at a time in a microwave oven.

*Place the pan in the center of the microwave oven, about 0.78 inches (2 cm) away from the oven wall.

*Put the pan on the glass turntable, as sparks may develop if metal shelf is used.

*Remove all other metal objects from the microwave oven.

*Remove the lid before placing the pan inside the microwave oven.

Please refer to the back of the product’s package for more details.

*Cover the bottom of the pan with water or food when using a microwave oven, gas stove, or direct fire.

*Do not use the lid in direct fire, oven, or microwave oven or gas stove.

*Suitable for microwave oven, oven, gas stove, and direct fire (not suitable for induction cooker)

*Wash with water before using, as foreign substances may get inside the product during distribution.

*Cool the pan, or use kitchen gloves to move the pan as the pan is hot when heated.

Please refer to the back of the product’s package for more details.

All methods of cooking, such as boiling, baking, roasting, and grilling are possible.

Yes, they can.

Because our product is heavy duty, you can use only one.

Our product is not suitable for induction cookers, which produce heat by inducing currents through the material. Therefore, the material must be metal (such as iron and stainless steel) with a magnetic field.

No. Please take the lid off when cooking. For more details on how to use the product, please refer to the precautions for use on the package.

Pantainer | Materials

The country of origin is Korea.

Yes, it is. We incorporate three technologies (round, rim curling, and wrinkle free) into our product to prevent your microwave from sparking. Moreover, our product passed the high-frequency conformance test of the Korea Conformity Laboratories (KCL). For more details, please refer to the instructions on the package.

The container is made of aluminum alloy, while the lid is made of polyethylene terephthalate (PET).

They are BPA free and made of PET.

Yes, it is. It was tested for toxic substances, particularly lead (Pb), cadmium (Cd), nickel (Ni), arsenic pentoxide (As2Oc), and chromium VI (Cr6+), and was proven to be free of them. In addition, it fulfills the standards recommeneded by the Food and Drug Administration (FDA).

Yes, it is. the lids (12 protrusions) secures the container, so the lid does not come off easily. Other brands’ products only have six protrusions.

Yes, it is heavy duty and durable. Because our Pantainer has a thickness of 200 µ.

Compared to other products, Pantainer is thicker than others.— It has a thickness of 200 µ. which is twice thicker than other brands’ products (50-100 µ) and less prone to bending.

It is also safe to use on stoves at home or over a direct fire during camping because fires cannot create a hole in the product.

1) Its tensile strength is 90 n/mm².

2) Its yield strength is 41 n/mm².

It can withstand up to -49°F (-45°C)~ 482°F (250°C).